These Terms govern your use of Dine. ("the Service"), a restaurant discovery and reservation platform operated in Islamabad, Pakistan. By creating an account, signing in, making a reservation, or otherwise interacting with the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Eligibility & account
You must be at least 13 years old to create an account. You agree to provide accurate information at sign-up, keep it current, and keep your sign-in credentials confidential. You are responsible for all activity that takes place under your account. If you suspect unauthorised access, log out and contact us immediately.
2. Your responsibilities
- Use the Service only for personal, lawful purposes.
- Do not impersonate any other person or restaurant.
- Do not post ratings, reviews, or content that is false, misleading, defamatory, hateful, or that infringes anyone else's rights.
- Do not attempt to interfere with the Service's operation, probe for vulnerabilities, or scrape data without written consent.
- Show up for the reservations you book, or cancel them on time.
3. Reservations & bookings
Dine. facilitates bookings between you and independent restaurants. The restaurant — not Dine. — is the party providing the meal and seating. We do our best to keep slot availability, menus, and policies up to date, but final terms (seating duration, menu, pricing, group rules) are set by the restaurant and may change.
A confirmed booking is a commitment to attend at the time stated. Most restaurants release the table after a 15-minute grace period. You may be marked "no-show" if you do not arrive — repeat no-shows can lead to booking restrictions on your account.
4. Cancellation policy
You can cancel a booking free of charge any time before the restaurant's cancellation window (typically 2 hours before the booking time — the exact window is shown on each restaurant's page). Cancellations after the window may be treated as a no-show at the restaurant's discretion. Some restaurants run prepaid tasting menus or events with a separate cancellation policy that takes precedence over this default — that policy is shown at the time you book.
5. Ratings, reviews & content
You may submit ratings, reviews, photos, and survey responses about restaurants you have visited. By submitting content you grant Dine. a non-exclusive, worldwide, royalty-free licence to host, store, display, and adapt that content within the Service and its promotional materials. You retain ownership of the content.
Community standards — your content must follow these rules:
- Write only about restaurants you personally visited.
- Rate honestly — inflating or suppressing scores for personal or commercial gain is prohibited.
- Do not post content that is defamatory, sexually explicit, hateful, or that targets individuals.
- Photos must be your own and show the restaurant, its food, or its space — no stock images, no competitor materials.
- Do not post the same review text across multiple restaurants or accounts (spam).
- Dish like/dislike votes must reflect your genuine experience.
Enforcement: we may remove content without notice and suspend accounts with a pattern of violations. Removed content cannot be restored.
6. Card discounts & offers
Some restaurants offer discounts tied to specific bank cards. The applicable terms — minimum spend, eligible cards, valid days, blackout periods — are set by the restaurant and the card issuer, not by Dine.. We display the offer in good faith but cannot guarantee its application at the time of payment. Disputes about discount honouring are between you and the restaurant.
7. Communications
By signing up, you agree to receive transactional messages (booking confirmations, reminders, no-show notices, post-visit surveys) by SMS, WhatsApp, email, or in-app notification. You can change your channel preferences in Profile. You can opt out of marketing messages at any time; transactional messages are required to operate the Service.
WhatsApp & SMS opt-out: to stop receiving WhatsApp messages from Dine., reply STOP to any message we send, or turn off the WhatsApp channel in Profile → Notifications. OTP codes and booking confirmations may still be sent via SMS while your booking is active — you cannot opt out of those without cancelling the booking.
8. Service availability
We aim to keep the Service available 24/7 but may take it offline for maintenance, updates, or unforeseen events. We are not liable for missed reservations, lost discounts, or other losses caused by downtime, network failures, or third-party outages (including SMS, WhatsApp, or email delivery providers).
9. Limitation of liability
To the fullest extent permitted by Pakistani law, Dine.'s total liability to you for any claim arising from the Service is limited to PKR 5,000 or the amount you have paid to Dine. in the past twelve months, whichever is greater. We are not liable for indirect, consequential, or punitive damages, food quality, allergic reactions, or for the conduct of restaurants, their staff, or other users.
10. Account closure
You can close your account at any time from Profile. We may suspend or close accounts that breach these Terms, that are linked to fraudulent activity, or that have a pattern of no-shows or fake reviews. On closure your reviews may remain visible (anonymised after 30 days); your bookings, ratings, and personal data are handled as described in our Privacy Policy.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date counts as acceptance.
12. Governing law
These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Islamabad have exclusive jurisdiction over any dispute arising from them, unless otherwise required by mandatory consumer-protection law.
13. Restaurant partner obligations
Restaurants and restaurant managers listed on Dine. agree to:
- Keep menu information, pricing, opening hours, and booking slot availability accurate and up to date.
- Honour confirmed bookings made through the platform. Repeated cancellations or non-fulfilment may result in the restaurant's suspension.
- Honour any bank-card discount or offer advertised on the platform for the duration stated.
- Not solicit fake or incentivised reviews from customers or third parties.
- Comply with all applicable Pakistani food safety, hygiene, and licensing laws.
- Not use customer contact information obtained through Dine. bookings for purposes other than fulfilling the specific booking — no cold marketing, no resale of data.
Dine. reserves the right to remove or suspend any restaurant listing that materially breaches these obligations, misrepresents its offering, or receives a sustained pattern of legitimate complaints.
14. Contact
Questions about these Terms? Email support@dinepk.com.